
Dispatcher
JOB SUMMARY:
Provides communication to drivers, clients and Supervisor staff via, email, phone call and/or text, assist customers by answering incoming phone lines, securing and verifying reservations and recording customer problems.
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Primary Duties:
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Record ending trip information from chauffeurs
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Provide chauffeurs with route directions to specific pick-up and drop-off locations.
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Assign and Cancel trips and follow-up runs, as designated to chauffeurs in an effective manner.
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Manage the Rotation of vehicles through pre-designated locations such as Airports, Hotels, etc.
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Bring issues associated with operations to the attention of the Communications’ Supervisor.
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Answer incoming phone lines.
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Securing and verifying client reservations when necessary
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Scheduling
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Building report(s) for billing, any trip issues, etc
Qualifications:
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Ability to receive and give directions to others.
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Ability to conduct several tasks concurrently, while sitting for long periods of time.
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Ability to effectively communicate, in English, both orally and in writing.
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Ability to remain calm and effective during stressful and busy situations.
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Basic knowledge and experience with using a computerized information database.
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A friendly, courteous disposition
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Experience within a courier or taxi dispatch environment.
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Must be able to work weekends and holidays in a 24/7 environment as needed
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A fully functional home office location furnished with a modern computer, workspace desk, phone line and other office needs (MUST BE NOISE AND DETRACTION FREE OF YOUTH AND PETS)
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Must have 1 year of Dispatch experience
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Must possess basic math, computer, people, and leadership skills.
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Must be able to think and act clearly and calmly under all circumstances.
Successful candidates must successfully complete a background check and drug screen.
GENERAL DISCLAIMERS OR TERME FOR WEBSITE EMPLOYMENT
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The successful candidate(s) must be able to successfully pass a background check and drug screen. The Transportation Network is an Equal Opportunity Employer
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“We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”