THE TRANSPORTATION NETWORK

JOB SUMMARY:

Provides communication to drivers, clients and Supervisor staff via, email, phone call and/or text, assist customers by answering incoming phone lines, securing and verifying reservations and recording customer problems.

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Primary Duties:

• Record ending trip information from chauffeurs

• Provide chauffeurs with route directions to specific pick-up and drop-off locations.

• Assign and Cancel trips and follow-up runs, as designated to chauffeurs in an effective manner.

• Manage the Rotation of vehicles through pre-designated locations such as Airports, Hotels, etc.

• Bring issues associated with operations to the attention of the Communications’ Supervisor.

• Answer incoming phone lines.

• Securing and verifying client reservations when necessary

• Scheduling

• Building report(s) for billing, any trip issues, etc

 

Qualifications:

• Ability to receive and give directions to others.

• Ability to conduct several tasks concurrently, while sitting for long periods of time.

• Ability to effectively communicate, in English, both orally and in writing.

• Ability to remain calm and effective during stressful and busy situations.

• Basic knowledge and experience with using a computerized information database.

• A friendly, courteous disposition

• Experience within a courier or taxi dispatch environment.

• Must be able to work weekends and holidays in a 24/7 environment as needed

• A fully functional home office location furnished with a modern computer, workspace desk, phone line and other office needs (MUST BE NOISE AND DETRACTION FREE OF YOUTH AND PETS)

• Must have 1 year of Dispatch experience

• Must possess basic math, computer, people, and leadership skills.

• Must be able to think and act clearly and calmly under all circumstances.

 

Successful candidates must successfully complete a background check and drug screen.